RPA bots streamline insurance claim processing by automating data extraction, claim validation, and status updates. This improves accuracy, reduces processing time, and enhances customer satisfaction through faster claim resolutions.
When customer submit a claim via fax, email, phone or through a web form. The claim is reviewed and information submitted to claim portal to start the process.<br>The claim processing is manual, time intensive and error prone that leads to errors, slow down the claim cycle time and higher cost.
Implemented RPA based automation RPA bots that entirely transform manual process to automated claim processing (partial)
It automates the extraction of data from emails, enabling efficient retrieval and processing of information. This enhances productivity by reducing manual effort and improving data accuracy in workflows.
Ensuring accurate categorization and routing to the appropriate teams. This enhances efficiency in claims processing by optimizing workflow distribution based on identified patterns and criteria.
Automate the transfer of data to designated systems, incorporating business rules for validation and generating notifications to ensure seamless integration and informed stakeholders. This enhances operational efficiency and decision-making processes.
Accuracy
Reduction in claim processing cost
Average routing time
Speed up
