SAP SuccessFactors Support Simplified.

Get the support you need – when you need it. Our team is here to help you manage maintenance and user support as quickly as needs arise.

  • Fast issue resolutions and response times
  • High quality support & solution consultant knowledge
  • Easy Cloud based ticketing tool for a streamlined process

Get started immediately, select a support plan below:

(Note: Pricing below is for online purchases only.)

Support Plans

Life Line

Phone a Friend

Sidekick

Number of hours
20 40 80
Must use your hours within
6 Months 6 Months 12 Months
Payment
Upfront Upfront Upfront

Ticket Processing

Ticket Processing
16 8 8
SLA for Initial Ticket Pick-up (in hours) 48 32 24
SLA for Ticket Resolution (in hours) Email, phone or support portal Email, phone or support portal Email, phone or support portal
Support Via
Portal Access
Issues requiring a greater expectancy of urgency per the targeted SLA May require more hours to be purchased/ extra charge for urgency May require more hours to be purchased/ extra charge for urgency With 24/7 support for critical issues

Issues & Tickets Scope

Design change considerations to existing processes
Manager support wrong wrong
Complicated issues that may need increased collaboration tools available between client and consultant
Configure system changes
Ticketing Research Environment SF Test SF Test and Production SF Test and Production
Event-Based Support
Data Management

Strategic Planning

Best Practices Review wrong wrong
Quarterly Release Planning wrong wrong
Yearly System Assessment wrong wrong
SuccessFactors Case Management wrong wrong

Training & Guidance

Answering “How-to” question on configuring or administrative functionality
Requesting information on new or previously unused functionality
Admin and End User Training

Supported Modules +

People Profile
SAP JAM
Recruiting
Onboarding
Employee Central wrong wrong
Learning
Performance and Goals
Compensation
Succession and Development
Reporting Analytics
Workforce Planning wrong wrong
Workforce Analytics wrong wrong