SAP SuccessFactors Support Simplified.

Get the support you need – when you need it. Our team is here to help you manage maintenance and user support as quickly as needs arise.

  • Fast issue resolutions and response times
  • High quality support & solution consultant knowledge
  • Easy Cloud based ticketing tool for a streamlined process

Get started immediately, select a support plan below:

(Note: Pricing below is for online purchases only.)

Support Plans

Life Line

Phone a Friend

Sidekick

Number of hours
204080
Must use your hours within
6 Months6 Months12 Months
Payment
UpfrontUpfrontUpfront

Ticket Processing

Ticket Processing
1688
SLA for Initial Ticket Pick-up (in hours)483224
SLA for Ticket Resolution (in hours)Email, phone or support portalEmail, phone or support portalEmail, phone or support portal
Support Via
Portal Access
Issues requiring a greater expectancy of urgency per the targeted SLAMay require more hours to be purchased/ extra charge for urgencyMay require more hours to be purchased/ extra charge for urgencyWith 24/7 support for critical issues

Issues & Tickets Scope

Design change considerations to existing processes
Manager supportwrongwrong
Complicated issues that may need increased collaboration tools available between client and consultant
Configure system changes
Ticketing Research EnvironmentSF TestSF Test and ProductionSF Test and Production
Event-Based Support
Data Management

Strategic Planning

Best Practices Reviewwrongwrong
Quarterly Release Planningwrongwrong
Yearly System Assessmentwrongwrong
SuccessFactors Case Managementwrongwrong

Training & Guidance

Answering “How-to” question on configuring or administrative functionality
Requesting information on new or previously unused functionality
Admin and End User Training

Supported Modules +

People Profile
SAP JAM
Recruiting
Onboarding
Employee Centralwrongwrong
Learning
Performance and Goals
Compensation
Succession and Development
Reporting Analytics
Workforce Planningwrongwrong
Workforce Analyticswrongwrong